Senior Systems Engineer

Job Description

Build your place, build your expertise! We are looking for an experienced Senior Systems Engineer to join our IT Store Operations team. This role is critical in ensuring continuity of support and maintaining operational stability across the Store Operations environment. With an increasing reliance on retail systems—particularly POS platforms such as Oracle Xstore—and a growing complexity within the IT landscape, an additional skilled technical resource is essential. The successful candidate will play a key role in sustaining service levels, supporting ongoing initiatives, and ensuring the efficient resolution of issues, thereby minimising operational disruptions and delays across the business.

Key Responsibilities

• Support & Maintenance
  • Install, upgrade, support, and troubleshoot workstations, printers, scanners, PEDs, and other authorized network-connected devices within store environments.
  • Customize desktop hardware and operating systems to meet environment standards and site requirements.
  • Identify and repair hardware and software issues across supported devices.
  • Resolve hardware, peripheral, and network connectivity issues in a timely manner.
  • Perform standby/on-call support in rotation with other team members.
• System Administration
  • Support patch management and updates of operating systems within store environments.
  • Assist in the technical upgrading, maintenance, and continuous improvement of the IT environment and systems.
  • Manage and support the testing, validation, and deployment of new applications and systems.
• Diagnostics & Escalation
  • Effectively diagnose hardware and software problems and replace defective components.
  • Escalate unresolved or complex issues to the Team Lead or Manager as required.
  • Ensure root cause identification and contribute to long-term problem resolution.
• Documentation
  • Ensure all technical documentation is completed, accurate, and kept up to date.
  • Maintain records of incidents, resolutions, and system changes in accordance with IT standards.

Qualifications and Experience

• Grade 12 / Matric Qualification or certification in Information Technology or related fields (e.g., A+, N+, MCSA, MCSE or equivalent)
• Minimum of 2+ years’ experience in roles such as Desktop Support Technician, Network Support Technician, Systems Administrator, or similar
• Excellent knowledge of Microsoft Windows operating systems
• Working knowledge of Linux environments is advantageous
• Experience installing, configuring, maintaining, and troubleshooting desktops, servers, operating systems, peripherals, and related software
• Networking and connectivity experience
• Retail and device support experience
• Support and incident management
• Teamwork and collaboration
• Willingness to work shifts where required
• Participation in standby/on-call support rotation

Competencies

• Ability to prioritize and execute tasks effectively in a high-pressure environment
• Logical and structured approach to troubleshooting
• Attention to detail
• Self-motivated and proactive.
• Teamwork and collaboration skills