Receptionist (One-Month Fixed Term Contract)

Business Unit / Division: Tsebo Facilities Solutions

Job Type Classification: Contract

Location - Town / City: Durban

About Us

Tsebo Facilities Solutions is looking for a Receptionist to provide a professional, welcoming, and customer-focused front-of-house experience for all visitors, guests, employees, and contractors. The Receptionist is responsible for managing reception services, maintaining workplace standards, coordinating visitor management processes, supporting facility operations, and ensuring an efficient, safe, and professional workplace environment. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

• Front-of-House & Customer Service: Serve as the first point of contact for visitors, guests, employees, and contractors. Deliver a professional, friendly, and efficient reception service at all times. Manage visitor registration, access procedures, and guest hospitality requirements. Handle incoming calls through the switchboard/PABX system and direct enquiries appropriately. Investigate and resolve customer queries and complaints promptly, escalating where necessary. Build positive relationships with clients, visitors, service providers, and colleagues.
• Workplace & Facilities Coordination: Coordinate meeting room bookings and ensure rooms are prepared for use. Monitor workplace areas, including reception, meeting rooms, kitchens, restrooms, and common areas, ensuring cleanliness and readiness. Maintain stationery and office consumables inventory levels. Liaise with cleaning, hygiene, security, indoor plant, and other service providers to ensure service standards are met. Escalate workplace maintenance or service issues through the appropriate channels.
• Operational Administration: Maintain accurate visitor, contractor, and service records. Compile daily, weekly, and monthly operational reports as required. Record and report incidents, customer feedback, compliments, complaints, and operational concerns. Ensure compliance with workplace procedures, health and safety requirements, and client-specific protocols. Support workplace projects, events, and initiatives as required.
• Quality & Compliance: Conduct routine workplace inspections and identify areas requiring attention. Monitor service delivery standards and report non-conformances. Follow escalation procedures relating to health, safety, security, and operational issues. Promote a culture of continuous improvement and service excellence.
• Continuous Improvement: Identify opportunities to improve workplace experience and operational efficiencies. Participate in training and development initiatives. Stay informed of workplace, customer service, and operational best practices. Contribute ideas that enhance client satisfaction and service delivery.

Skills and Competencies

• Microsoft Office Suite (Outlook, Word, Excel, Teams)
• Switchboard/PABX operation
• Visitor management systems
• Report preparation and administration
• Facilities coordination
• Stock and inventory management
• Health and safety awareness

Qualifications

• Grade 12 (Matric) essential.
• Relevant qualification in Hospitality, Customer Service, Business Administration, or Office Management advantageous.
• 2–3 years' experience in a reception, front-of-house, customer service, concierge, or workplace services environment.
• Experience working in a corporate, hospitality, or client-service environment.
• Experience interacting with clients, visitors, and suppliers.