Job Description
Key Duties and Responsibilities
The successful candidate will be responsible for:
- Handle partner inquiries and support requests through calls, emails, and chats.
- Provide timely assistance to Key Account Managers (KAMs) and retail partners regarding products, processes, and operational procedures.
- Investigate, resolve, and follow up on partner issues while ensuring satisfactory resolution.
- Escalate complex cases to the relevant departments and monitor progress until closure.
- Maintain accurate records of partner interactions and activities in company systems.
- Support onboarding and education of partners on company products, services, and processes.
- Collaborate with internal teams to improve service delivery and partner satisfaction.
- Ensure compliance with company policies, procedures, and data confidentiality requirements.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
Apply Now ↗
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