Job Description
Location: Rest of Kenya
Employment Type: Full Time
Job Level: Mid level
Minimum Qualification: Diploma
Job Description
1. Aged Loan Collections:
Contact clients with aged loans as per the vintages provided by the Collections Manager.
Negotiate repayment plans with clients to recover outstanding amounts.
Conduct field visits to meet with clients in person and facilitate loan recovery.
2. Client Relationship Management:
Build and maintain positive relationships with clients to encourage repayment.
Provide clients with information and support regarding their loan status and repayment options.
Address client queries and concerns promptly to ensure satisfactory resolution.
3. Field Visits and Verification:
Perform regular field visits to clients' locations to verify information and collect payments.
Assess clients’ financial situations and recommend appropriate repayment plans.
Monitor client activities and provide regular updates to the Collections Manager.
4. Reporting and Documentation:
Maintain accurate records of all collection activities, client interactions, and repayment agreements in the system.
Prepare and submit regular reports on collection performance, including progress against targets.
Collaborate with the Collections Manager to identify areas for improvement and share successful strategies.
5. Compliance and Risk Management:
Ensure all collection activities comply with company policies, industry regulations, and ethical standards.
Identify and report any potential risks or fraudulent activities related to loan collections.
Implement strategies to minimize default rates and enhance recovery processes.
6. Performance Management:
Meet and exceed monthly collection targets set by the Collections Manager.
Achieve additional commission for collections surpassing the set targets.
Continuously strive to improve the overall recovery rate of aged loan
High school diploma or equivalent required; a degree in Business,
Experience:
Proven experience in debt collection, preferably in financial services or microfinance.
Experience in fieldwork and client relationship management is highly desirable.
Skills:
Strong negotiation and persuasion skills.
Excellent communication and interpersonal skills.
Ability to work independently and manage time effectively.
Good understanding of debt collection processes and regulations.
Proficiency in using mobile and computer applications for reporting and communication.
Personal Attributes:
Highly motivated and goal-oriented.
Trustworthy and ethical with a strong sense of integrity.
Adaptable and resilient, with the ability to handle rejection and challenges.
Patient and empathetic, with a customer-focused approach
Compensation:
Retainer: A fixed monthly retainer.
Commission: Competitive commission structure based on the amount collected above set targets.
Application Process:
Interested candidates should submit their resume and a cover letter
Apply Now ↗
{# Career advice — internal links into the editorial corpus.
related_articles is already computed by the view
(build_related_articles_for_job, never empty) but was
never rendered, so every job page passed ZERO link
equity to the publications. This is the highest-leverage
SEO/AEO internal-linking surface (thousands of job pages
× 3 descriptive-anchor links into the article cluster). #}
How well do you match?
Get an instant AI match score for this role — free, takes 3 minutes.
Tailor your CV for this role
The concierge rewrites your whole CV and writes a matching cover letter for this job — opens right here, nothing to paste.
Tailor My CV to This Job ✍️