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Head of Call Center - Betting

Full-time On-site Senior Level Kenya, KE
Posted 1 week, 1 day ago 5 views 0 applications

Job Description

We are seeking a highly motivated and experienced Head of Call Center to lead our customer service team. The successful candidate will be responsible for managing a team of customer service representatives, ensuring that they provide excellent service to our customers, and meeting our customer satisfaction targets. The Head of Call Center will also be responsible for developing and implementing customer service strategies, managing customer complaints, and analyzing customer feedback to improve our services.

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