Debt Collector

Business Area:
Credit Service

Workplace Type:
On-site

Location - Town / City:
Cape Town

Job Description:
Join our Credit Services team in the Debt Collection Department and help customers bring their accounts up to date through professional, compliant and solution-focused engagements. Success in this role comes from reliability, strong follow-through, and sustained performance against daily and weekly targets. Work arrangement and shifts: Onsite role; shifts may be rotational and may include weekends and public holidays (as required by the business) Role purpose: Collect outstanding customer accounts while preserving customer relationships, meeting compliance standards, and delivering consistent service.

Key Responsibilities:
Advise customers of the total amount due (arrears plus current instalment). Confirm salary date and ensure alignment between salary date, promise-to-pay (PTP) date and last payment date. Explain relevant consequences of non-payment and benefits of making payment. Negotiate payment solutions, including full settlement and/or multiple PTPs (where applicable). Offer payment options (e.g., credit card) and explain the benefits. Offer debit order arrangements and explain the benefits. Update customer information accurately and use the correct action codes on the system.

Qualifications and Experience:
Matric (Grade 12) or equivalent qualification. Strong verbal communication skills and ability to engage customers professionally. Computer literacy (email, basic MS Office) and ability to work on systems while on calls. Ability to work shifts as required by the business. Reliable transport or ability to commute for shift work (where applicable). Advantageous Debt collection and/or call centre experience. Exposure to collections systems, CRM and/or dialler platforms. Experience working in a KPI-driven environment.

Competencies:
Target-driven with the ability to work toward daily/weekly KPIs. Resilience and persistence; able to maintain quality under pressure. Strong negotiation and problem-solving skills. Attention to detail and strong administration/follow-through. Integrity and commitment to compliance and customer confidentiality.