Business Development Manager - Garissa (19/8)

About Inkomoko

Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.

In 2025, Inkomoko was listed by the Financial Times as the 8th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies.

Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest investor to refugee entrepreneurs in Africa.

Inkomoko has 750+ staff in 40 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.

Inkomoko Values

• Purpose: be solutions-oriented, produce high-quality work, and be a global leader.
• Achievement: push yourself to reach beyond what you previously thought possible.
• Improvement: be humble, engage in continuous growth through open & accurate feedback
• Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive.
• We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble.

Inkomoko is an affirmative action/equal opportunity employer. Women are strongly encouraged to apply.

About the Opportunity & Responsibilities

Inkomoko Kenya is seeking qualified Business Development Managers as key persons in our leadership team. The successful candidates will have the following duties:

Department Management (50% Time)

• Provide strategic direction and leadership for BGS Kenya’s programming in Garissa.
• Lead client onboarding and service delivery to achieve impact in Garissa.
• Manage the schedule and delivery of services to achieve company-wide KPIs, raising concerns and creating solutions to overcome barriers to delivery and improve efficiency.
• Elevate trends and insights to senior management, helping to inform program improvements
• Represent the organization in Garissa to advance Inkomoko’s work and foster partnerships with stakeholders.
• Manage location budget keeping all costs within allocated expense limits.
• Cooperate closely with the Program Manager on activities and team performance.
• Prepare regular reports and presentations for the Regional Program Director to keep updated on the progress and timeline.
• Incorporate lessons learned from M&E into new solutions for impact and efficiency.
• Coordinate with colleagues in the Investment Department to decrease risk for the company.
• Identify areas for improvement and recommend corrective actions to enhance overall performance and client satisfaction.
• Ensure the program is aligned with organizational goals and objectives.

Staff Management (30% Time)

• Supervise all BGS staff operating within the Inkomoko Garissa operations.
• Work closely with the People & Culture department to recruit, hire, train, assess performance, and manage time off and other HR matters to ensure the department meets its Goals.
• Manage, coach, and develop Senior/Business Development Associates (BDAs) to provide high-quality services to micro and small entrepreneurs
• Train and mentor client-facing BGS members in Garissa to ensure they have the necessary skills and knowledge to succeed in their role
• Provide expert advice and help BDAs navigate challenges/make sound business decisions with their clients.
• Advise staff on how to serve entrepreneurs on operations, sales, and bookkeeping processes.
• Advise staff on how to serve entrepreneurs on financing, Market systems and investment opportunities/challenges.
• Train and coach staff on reporting tools and other company standards.
• Identify professional development opportunities for staff and support their growth and career advancement.
• Foster a culture of continuous learning and knowledge sharing within the organization.
• Partner with MEL managers & Director to ensure smooth monitoring and evaluation of our work
• Work closely with the MEL team in Kenya in data analysis, identifying trends of qualitative and quantitative data, assessing program impact, and identifying areas of improvement.

External Relations (20% Time)

• Maintain and grow Inkomoko Kenya’s relationships with various program partners and external stakeholders – particularly in Garissa in collaboration with the BGS Director Kenya.
• Stay up-to-date with entrepreneurship trends in the region and across Kenya.
• Connect our entrepreneurs to new insights into trade strategies and other initiatives.
• Support external communications efforts, working with communications experts to provide case studies and data to support public relations on social media, blogs, and other forums.
• Identify and pursue partnership opportunities to expand program reach and impact.
• Collaborate with partners to develop joint initiatives and leverage resources to maximize impact.
• Collaborate with the Advocacy team and elevate advocacy needs