Telephone Supervisor I (05) - Promotions

Requirements

For appointment to this grade, a candidate must have:

• Served in the grade of telephone supervisor II or in a comparable and relevant position in public service for a minimum period of three (3) years;
• Attended and passed an instructor's training course for telephone supervisor lasting not less than four (4) months from a Government Training Institute or any other recognized institution;
• Good oral and written communication skills in both English and Kiswahili;
• Proficiency in computer applications;
• Shown merit and ability in the management of telephone services.

Duties and Responsibilities

An officer at this level will be in charge of a telephone exchange of five to six (5-6) switchboard positions, with a maximum capacity of sixty (60) exchange lines and approximately six hundred (600) extension lines. The officer will be responsible for:

• Supervision of work at the switchboard;
• Telephone exchange routine work;
• Preparation of duty/annual leave roster for telephone personnel and collection of telephone traffic data for determining adequacy of telephone facilities and staffing levels;
• The officer will also liaise with Engineers/technicians on maintenance of telephone exchange equipment/facilities, Accounts section on payment of bills and supplies section on procurement of telephone facilities/spare parts and stationery.

How to Apply

Application forms are obtainable from the Public Service Commission Headquarters, off Uhuru Highway, Nairobi or download from the Commission's website: www.publicservice.go.ke. All applications should be submitted to the Public Service Commission on or before the closing date.