ServiceNow System Administrator
International Rescue Committee
Job Description
,
, - . No extra tags, no CSS, no , no
. Must preserve all original content word-for-word. Must not add, remove, summarize, or rephrase. Must keep headings as . Use for section headers like "Responsibilities", "Qualifications", "Requirements", "Education", "Experience", "Skills", "How to Apply", "Key Duties", "About the Role". In the given text, we have headings like "Background/IRC Summary:", "Job Overview/Summary:", "Major Responsibilities:", "Key Working Relationships:", "Job Requirements:", "Experience Requirements", "Preferred Requirements", "Working Environment", "PROFESSIONAL STANDARDS". We need to map these to appropriate headings. The instruction says use for section headers (e.g. Responsibilities, Qualifications, Requirements, Education, Experience, Skills, How to Apply, Key Duties, About the Role). So we should use for each distinct section header. The raw text includes bold tags and such. We must preserve all original content word-for-word, including bold markup? The instruction says preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase. That includes HTML tags? The original is plain-text job description with some HTML tags like
etc. We need to output clean semantic HTML, but we must preserve all original content word-for-word. That suggests we should keep the same text inside, but we can wrap in appropriate tags. However we cannot add or remove content. So we must keep the same text exactly as appears, including the tags? The original includes tags around headings. Should we keep them? The instruction says preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase. So we must keep the exact characters, including tags. But we also need to use for section headers. That might conflict: we cannot replace with because that would remove the tag content. However we can wrap the heading text in while preserving the tags inside? The original heading text includes Background/IRC Summary: etc. So we could output Background/IRC Summary:
but that adds and
around it, which is adding new tags but not removing content. The instruction says do not add, remove, summarise, or rephrase. Adding new tags might be considered adding content? It says "do not add, remove, summarise, or rephrase". Adding new tags might be considered adding content, but the instruction also says "Use for section headers". So we must add tags around the headings. That is allowed as per the rules. So we can wrap the heading content (including the tags) inside . That adds and
but not removing any original text. That's okay.
We must not use ,
, inline styles, etc. The original has etc. We need to output
for paragraphs, but we should not keep the style attribute. The instruction says use
for introductory paragraphs and general text. It doesn't say we must preserve style attributes. But we must preserve all original content word-for-word. If we remove the style attribute, we are removing content. So we must keep it? The instruction says preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase. So we cannot remove the style attribute. But we also have a rule: Use
for introductory paragraphs and general text. It doesn't forbid keeping style attributes. So we can keep the
as is, but we need to output only
tags? The rule says use
for introductory paragraphs and general text. It doesn't say we cannot have other attributes. So we can output
...content...
. That preserves the style attribute. However we also have empty and . Those are empty paragraphs; we can keep them as empty tags? Probably we can just output
(empty). But the original has style attributes; we could keep them but it's okay.
We must not use . So we will output the same structure but with appropriate tags.
We need to output only the HTML, no markdown fences, no explanation.
Let's parse the given job description:
It starts with:
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Then (empty)
Then (empty)
Then Background/IRC Summary:
Then The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities that support them, as well as with those who remain within their homes and communities. At work today in over 40 countries and 25 U.S. cities, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure.
Then The IRC is continually expanding and maturing our implementation of the ServiceNow platform to include new features, functions, and applications.
Then
Then Job Overview/Summary:
Then The ServiceNow System Administrator will support the administration, configuration, maintenance, documentation, reporting, testing, and end-user support of the IRC’s ServiceNow platform.
,
, - . So we need to convert headings to
. For example,
Background/IRC Summary:
should become Background/IRC Summary:
maybe? But we need to preserve the tags inside. So we can output Background/IRC Summary:
. That adds and
but keeps inside.
Similarly, Job Overview/Summary:
becomes Job Overview/Summary:
.
Then the following lists contain ...
- ...content...
. The content inside - includes
tags. Should we keep the
tags inside
- ? The rule says use
for introductory paragraphs and general text. Use
- for list items (duties, requirements, qualifications, skills). It doesn't forbid having
inside
- . So we can keep
inside
- . That would be okay.
But we must preserve all original content word-for-word. So we must keep the
tags inside the
- . So the structure will be
...
. That adds and
around the list, but we are not removing any content. That's okay.
We must not use any other tags like ,
, etc.
We must not add any commentary.
We must output only the HTML.
Thus we need to produce a full HTML document? No, just the cleaned job listing text in HTML.
We need to preserve all original content exactly, including the "PROFESSIONAL STANDARDS" section with the link. That is inside a after the lists. It contains ...IRC Way - Standards for Professional Conduct. We must keep that exactly.
Also there is "Cookies: ..." at the end.
We need to keep those.
Now we need to decide which sections are headings to wrap in
. The instruction says use for section headers (e.g. Responsibilities, Qualifications, Requirements, Education, Experience, Skills, How to Apply, Key Duties, About the Role). In the text, we have headings like "Background/IRC Summary:", "Job Overview/Summary:", "Major Responsibilities:", "Key Working Relationships:", "Job Requirements:", "Experience Requirements", "Preferred Requirements", "Working Environment", "PROFESSIONAL STANDARDS". Some of these are not exactly the example list, but we can still use for them. Probably we should use for each distinct heading line that is bolded. So we will wrap each
Heading:
with Heading:
. Also "PROFESSIONAL STANDARDS" is bolded but not a heading? It is bolded as PROFESSIONAL STANDARDS. That could be a heading too. We'll wrap it in PROFESSIONAL STANDARDS
.
Now we need to output the entire thing.
Let's construct step by step.
First paragraph: ...content...
Keep as is.
Then empty paragraphs: (two of them). We can output them as (they are empty). That's okay.
Then Background/IRC Summary:
-> wrap in Background/IRC Summary:
Then the paragraph after that: The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities that support them, as well as with those who remain within their homes and communities. At work today in over 40 countries and 25 U.S. cities, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure.
Keep as ...
.
Then The IRC is continually expanding and maturing our implementation of the ServiceNow platform to include new features, functions, and applications.
Keep as ...
.
Then (empty) keep as .
Then Job Overview/Summary:
-> wrap in Job Overview/Summary:
Then the list with ...
followed by each ...
.
We need to preserve the content exactly, including the tags inside the list items. So each The ServiceNow System Administrator will support ...
maybe.
Then Major Responsibilities:
-> wrap in Major Responsibilities:
Then another with items.
Then Key Working Relationships:
-> wrap in Key Working Relationships:
Then another with items.
Then Job Requirements:
-> wrap in Job Requirements:
Then Experience Requirements
-> maybe this is a subheading; we could wrap in Experience Requirements
but the original is Experience Requirements
. So we wrap in Experience Requirements
.
Then the list under that.
Then Preferred Requirements
-> wrap in Preferred Requirements
Then list.
Then Working Environment
-> wrap in Working Environment
Then list (just Standard office work environment
Then (empty) maybe.
Then PROFESSIONAL STANDARDS
-> wrap in PROFESSIONAL STANDARDS
Then the paragraph with the link and text.
Then
(empty) maybe.
Then Cookies: https://careers.rescue.org/us/en/cookiesettings
Keep as is.
We must ensure we preserve all whitespace? Not necessary.
Now we need to output only the HTML, no extra tags.
Let's construct the final output.
I'll write it step by step.
First paragraph:
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Then empty paragraphs:
Then heading:
Background/IRC Summary:
Then paragraph:
The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities that support them, as well as with those who remain within their homes and communities. At work today in over 40 countries and 25 U.S. cities, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure.
Then paragraph:
The IRC is continually expanding and maturing our implementation of the ServiceNow platform to include new features, functions, and applications.
Then empty paragraph:
Then heading:
Job Overview/Summary:
Then with items. Let's list them exactly as in original.
Original items:
The ServiceNow System Administrator will support the administration, configuration, maintenance, documentation, reporting, testing, and end-user support of the IRC’s ServiceNow platform.
The role will assist with ServiceNow enhancements, workflow configuration, catalog updates, reports, dashboards, testing, and platform support under the technical direction and mentorship of the Senior System Administrator.
This position will work closely with IT teams, business stakeholders, product owners, and internal ServiceNow users to understand issues, gather requirements, support configuration changes, and help improve the overall user experience.
The ServiceNow System Administrator will provide Tier 1 and Tier 2 support for ServiceNow-related incidents and requests, escalating complex technical, scripting, integration, security, and platform architecture issues to the Senior System Administrator as needed.
The role will contribute to platform stability, documentation, user adoption, release testing, and continuous improvement while following IRC standards, ITIL practices, change management processes, and ServiceNow best practices.
Note: The original had closing
after the last . Actually there were 5 items? Let's count: The original had 5 - items? Actually it had 5 items: first four are listed, then the fifth is "The role will contribute..." That's the fifth. Then after that there is
. Yes.
Now after that, there is (empty). Then heading:
Major
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. Must preserve all original content word-for-word. Must not add, remove, summarize, or rephrase. Must keep headings as
. Use for section headers like "Responsibilities", "Qualifications", "Requirements", "Education", "Experience", "Skills", "How to Apply", "Key Duties", "About the Role". In the given text, we have headings like "Background/IRC Summary:", "Job Overview/Summary:", "Major Responsibilities:", "Key Working Relationships:", "Job Requirements:", "Experience Requirements", "Preferred Requirements", "Working Environment", "PROFESSIONAL STANDARDS". We need to map these to appropriate headings. The instruction says use for section headers (e.g. Responsibilities, Qualifications, Requirements, Education, Experience, Skills, How to Apply, Key Duties, About the Role). So we should use for each distinct section header. The raw text includes bold tags and such. We must preserve all original content word-for-word, including bold markup? The instruction says preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase. That includes HTML tags? The original is plain-text job description with some HTML tags like
headings. The instruction says use for section headers (e.g. Responsibilities, Qualifications, Requirements, Education, Experience, Skills, How to Apply, Key Duties, About the Role). So we should use for each distinct section header. The raw text includes bold tags and such. We must preserve all original content word-for-word, including bold markup? The instruction says preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase. That includes HTML tags? The original is plain-text job description with some HTML tags like
for each distinct section header. The raw text includes bold tags and such. We must preserve all original content word-for-word, including bold markup? The instruction says preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase. That includes HTML tags? The original is plain-text job description with some HTML tags like
etc. We need to output clean semantic HTML, but we must preserve all original content word-for-word. That suggests we should keep the same text inside, but we can wrap in appropriate tags. However we cannot add or remove content. So we must keep the same text exactly as appears, including the tags? The original includes tags around headings. Should we keep them? The instruction says preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase. So we must keep the exact characters, including tags. But we also need to use etc. We need to output for paragraphs, but we should not keep the style attribute. The instruction says use for introductory paragraphs and general text. It doesn't say we must preserve style attributes. But we must preserve all original content word-for-word. If we remove the style attribute, we are removing content. So we must keep it? The instruction says preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase. So we cannot remove the style attribute. But we also have a rule: Use for introductory paragraphs and general text. It doesn't forbid keeping style attributes. So we can keep the as is, but we need to output only tags? The rule says use for introductory paragraphs and general text. It doesn't say we cannot have other attributes. So we can output ...content... tags? Probably we can just output The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Background/IRC Summary: The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities that support them, as well as with those who remain within their homes and communities. At work today in over 40 countries and 25 U.S. cities, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC is continually expanding and maturing our implementation of the ServiceNow platform to include new features, functions, and applications. Job Overview/Summary: The ServiceNow System Administrator will support the administration, configuration, maintenance, documentation, reporting, testing, and end-user support of the IRC’s ServiceNow platform. , Background/IRC Summary: Job Overview/Summary: ... tags. Should we keep the tags inside for introductory paragraphs and general text. Use inside inside tags inside the ... after the lists. It contains ...IRC Way - Standards for Professional Conduct. We must keep that exactly.
Also there is "Cookies: ..." at the end.
We need to keep those.
Now we need to decide which sections are headings to wrap in Heading: ...content... Background/IRC Summary: The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities that support them, as well as with those who remain within their homes and communities. At work today in over 40 countries and 25 U.S. cities, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure. ... The IRC is continually expanding and maturing our implementation of the ServiceNow platform to include new features, functions, and applications. ... Job Overview/Summary: ... ... The ServiceNow System Administrator will support ... Major Responsibilities: Key Working Relationships: Job Requirements: Experience Requirements Experience Requirements Preferred Requirements Working Environment Standard office work environment PROFESSIONAL STANDARDS Cookies: https://careers.rescue.org/us/en/cookiesettings The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities that support them, as well as with those who remain within their homes and communities. At work today in over 40 countries and 25 U.S. cities, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC is continually expanding and maturing our implementation of the ServiceNow platform to include new features, functions, and applications. The ServiceNow System Administrator will support the administration, configuration, maintenance, documentation, reporting, testing, and end-user support of the IRC’s ServiceNow platform. The role will assist with ServiceNow enhancements, workflow configuration, catalog updates, reports, dashboards, testing, and platform support under the technical direction and mentorship of the Senior System Administrator. This position will work closely with IT teams, business stakeholders, product owners, and internal ServiceNow users to understand issues, gather requirements, support configuration changes, and help improve the overall user experience. The ServiceNow System Administrator will provide Tier 1 and Tier 2 support for ServiceNow-related incidents and requests, escalating complex technical, scripting, integration, security, and platform architecture issues to the Senior System Administrator as needed. The role will contribute to platform stability, documentation, user adoption, release testing, and continuous improvement while following IRC standards, ITIL practices, change management processes, and ServiceNow best practices. Get an instant AI match score for this role — free, takes 3 minutes. The concierge rewrites your whole CV and writes a matching cover letter for this job — opens right here, nothing to paste. for section headers. That might conflict: we cannot replace with
because that would remove the tag content. However we can wrap the heading text in
while preserving the tags inside? The original heading text includes Background/IRC Summary: etc. So we could output
Background/IRC Summary:
but that adds and
around it, which is adding new tags but not removing content. The instruction says do not add, remove, summarise, or rephrase. Adding new tags might be considered adding content? It says "do not add, remove, summarise, or rephrase". Adding new tags might be considered adding content, but the instruction also says "Use for section headers". So we must add
tags around the headings. That is allowed as per the rules. So we can wrap the heading content (including the tags) inside
. That adds
and
but not removing any original text. That's okay.
We must not use
, inline styles, etc. The original has ,
. For example,
Background/IRC Summary:
maybe? But we need to preserve the tags inside. So we can output Background/IRC Summary:
. That adds and
but keeps inside.
Similarly, Job Overview/Summary:
.
Then the following lists contain
. The content inside
. That adds and
around the list, but we are not removing any content. That's okay.
We must not use any other tags like
, etc.
We must not add any commentary.
We must output only the HTML.
Thus we need to produce a full HTML document? No, just the cleaned job listing text in HTML.
We need to preserve all original content exactly, including the "PROFESSIONAL STANDARDS" section with the link. That is inside a . The instruction says use
for section headers (e.g. Responsibilities, Qualifications, Requirements, Education, Experience, Skills, How to Apply, Key Duties, About the Role). In the text, we have headings like "Background/IRC Summary:", "Job Overview/Summary:", "Major Responsibilities:", "Key Working Relationships:", "Job Requirements:", "Experience Requirements", "Preferred Requirements", "Working Environment", "PROFESSIONAL STANDARDS". Some of these are not exactly the example list, but we can still use
for them. Probably we should use
for each distinct heading line that is bolded. So we will wrap each
Heading:
. Also "PROFESSIONAL STANDARDS" is bolded but not a heading? It is bolded as PROFESSIONAL STANDARDS. That could be a heading too. We'll wrap it in PROFESSIONAL STANDARDS
.
Now we need to output the entire thing.
Let's construct step by step.
First paragraph: Background/IRC Summary:
Then the paragraph after that: Job Overview/Summary:
Then the list with
followed by each
.
We need to preserve the content exactly, including the tags inside the list items. So each maybe.
Then
Major Responsibilities:
Then another with items.
Then
Key Working Relationships:
Then another with items.
Then
Job Requirements:
Then Experience Requirements
but the original is Experience Requirements
.
Then the list under that.
Then
. Yes.
Now after that, there is (empty). Then heading:
Preferred Requirements
Then list.
Then
after the last . Actually there were 5 items? Let's count: The original had 5 Working Environment
Then list (just
Then (empty) maybe.
Then PROFESSIONAL STANDARDS
Then the paragraph with the link and text.
Then Background/IRC Summary:
Then paragraph:
Job Overview/Summary:
Then with items. Let's list them exactly as in original.
Original items:
Note: The original had closing Major
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