Senior Telephone Supervisor

Requirements

• Served in the grade of Telephone Supervisor I or in a comparable and relevant position in the Public Service for a minimum period of three (3) years;
• Attended and passed an Instructors Training Course for Telephone Supervisors lasting not less than four (4) months from a Government Training Institute or any other recognized Institution;
• Attended and passed a certificate Course for Government Telephone Supervisors lasting not less than four (4) months from a Government Training Institute or any other recognized training institution;
• Proficiency in computer applications;
• Good oral and written communication skills in both English and Kiswahili;
• A diploma in Telecommunication Operations Management or its equivalent qualification from a recognized Institution; and
• Shown merit and ability as reflected in work performance and results.

Duties and Responsibilities

An officer at this level will be in charge of a telephone exchange of seven to ten (7-10) switchboard positions, with a maximum capacity of one hundred (100) exchange lines and approximately one thousand (1000) extension lines.

The officer will be responsible for

• Supervision of work at the switchboard;
• Telephone exchange routine work;
• Preparation of duty/annual leave roster for telephone personnel;
• Collection of telephone traffic data for determining adequacy of telephone facilities and staffing levels;
• Liaising with Engineers/Technicians on maintenance of telephone exchange equipment/facilities, Accounts Section on payment of bills and Supplies Section on procurement of telephone facilities/spare parts and stationery.

The officer may also be deployed at the Ministry of state for public service where he/she will be expected to teach operation Theory and conduct refresher courses for the telephone personnel; supervise telephone exchanges in a number of Ministries/Departments and assess the performance of telephone exchange equipment/facilities.