Senior Manager IT Applications & Asset Management

<p><span><b>KEY RESPONSIBILITIES:</b></span></p>
<ul>
<li><span><b>BAU Support Leadership:</b> Provide operational leadership for the day-to-day support of Bancassurance and Investment Banking applications. Ensure service availability and stability through effective monitoring, incident and problem management, service-request fulfilment, change control, vendor coordination, support procedures, capacity planning and timely escalation, in line with agreed service levels and divisional policy.</span></li>
<li><span><b>Team Management:</b> Plan, direct, coordinate and review the work of the Business Applications Support team. Allocate activities and projects, assess work methods and outcomes, and resolve operational or service-delivery issues.</span></li>
<li><span><b>Continuous Improvement:</b> Drive system enhancements, automation, process improvements and user training across Bancassurance and Investment Banking applications to strengthen operational efficiency, controls and customer service.</span></li>
<li><span><b>Project and Integration Leadership:</b> Lead technical delivery for projects affecting Bancassurance, Investment Banking, Custody and Wealth Management applications, including integrations with core banking, digital, finance and third-party systems.</span></li>
<li><span><b>Documentation and Reporting:</b> Maintain comprehensive application documentation, including support procedures, project and incident reports, process and user manuals, presentations, technical plans, integration specifications and service-performance reports.</span></li>
<li><span><b>Capability Development:</b> Build team capability in Bancassurance and Investment Banking application support through workforce planning, coaching, knowledge transfer, targeted training, performance management and staff engagement.</span></li>
<li><span><b>Resilience and Continuity:</b> Develop and maintain business-continuity, disaster-recovery, monitoring and support procedures that minimise downtime and safeguard the availability, integrity and resilience of Bancassurance and Investment Banking services.</span></li>
<li><span><b>Testing and Quality Assurance:</b> Define and oversee testing methods for application changes, integrations, upgrades and fixes. Verify compliance with functional, security, performance and quality standards, and monitor defects through to resolution.</span></li>
<li><span><b>Governance and Compliance:</b> Review proposed software, vendor solutions and integrations to confirm compliance with architecture, security, regulatory, operational-risk and quality-assurance standards before acquisition or implementation.</span></li>
</ul>
<p>&nbsp;</p>
<p><span><b>MINIMUM POSITION QUALIFICATION REQUIREMENTS</b></span></p>
<ol>
<li><span><b>Academic &amp; Professional</b></span></li>
</ol>
<p>&nbsp;</p>
<table>
<tbody>
<tr>
<td><span><b>Particulars</b></span></td>
<td><span><b>Detail</b></span></td>
<td><span><b>Specific Field or Qualification</b></span></td>
<td><span><b>Need Type</b></span><a target="_blank" rel="nofollow"><span><b>[4]</b></span></a></td>
</tr>
<tr>
<td><span>Education&nbsp;</span></td>
<td><span>Bachelor’s degree</span></td>
<td><span>Computer Science or Information Technology or Computer/Electronics Engineering</span></td>
<td><span>RQ</span></td>
</tr>
<tr>
<td><span>Master’s degree</span></td>
<td><span>Management / IT</span></td>
<td><span>AA</span></td>
</tr>
<tr>
<td><span>Professional Qualifications</span></td>
<td><span>MCP/MCSA/MCSE / MCITP / ITIL / RedHat</span></td>
<td><span>RQ</span></td>
</tr>
<tr>
<td><span>LINUX/UNIX Administration</span></td>
<td><span>AA</span></td>
</tr>
<tr>
<td><span>Cloud Management (Azure, AWS, OCI)</span></td>
<td><span>AA</span></td>
</tr>
<tr>
<td><span>Project Management (PMP, SCRUM, AGILE)</span></td>
<td><span>AA</span></td>
</tr>
<tr>
<td><span>Database Management</span></td>
<td><span>AA</span></td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<ol>
<li><span><b>Experience</b></span></li>
</ol>
<table>
<tbody>
<tr>
<td>
<p>&nbsp;</p>
<p><span>Total Minimum No of Years’ Experience Required</span></p>
<p>&nbsp;</p></td>
<td>
<p>&nbsp;</p>
<p><span>6</span></p></td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<table>
<tbody>
<tr>
<td><span><b>Detail</b></span></td>
<td><span><b>Minimum No of Years</b></span></td>
<td><span><b>Need Type</b></span><a target="_blank" rel="nofollow"><span><b>[5]</b></span></a></td>
</tr>
<tr>
<td><span>Operational and technical characteristics of a variety of payment platforms including Bancassurance, Investment and Wealth Banking and 3^rd Party Integrations</span></td>
<td><span>6</span></td>
<td><span>ES</span></td>
</tr>
<tr>
<td><span>Understanding of Financial, Insurance, Wealth and Investment Services regulatory and audit regimen&nbsp;</span></td>
<td><span>6</span></td>
<td><span>ES</span></td>
</tr>
<tr>
<td><span>Basic budgeting, contracting, purchasing practices, policies and procedures</span></td>
<td><span>3</span></td>
<td><span>DS</span></td>
</tr>
<tr>
<td><span>Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems</span></td>
<td><span>3</span></td>
<td><span>DS</span></td>
</tr>
<tr>
<td><span>Principles of supervision and training</span></td>
<td><span>3</span></td>
<td><span>DS</span></td>
</tr>
<tr>
<td><span>Principles and procedures of quality assurance and security related to complex on payment systems and applications</span></td>
<td><span>3</span></td>
<td><span>DS</span></td>
</tr>
<tr>
<td><span>Principles and practices of application development and troubleshooting</span></td>
<td><span>3</span></td>
<td><span>DS</span></td>
</tr>
<tr>
<td><span>Effective analysis, communication, presentation and customer relationship skills</span></td>
<td><span>3</span></td>
<td><span>DS</span></td>
</tr>
<tr>
<td><span>Principles and practices of project management and administration</span></td>
<td><span>2</span></td>
<td><span>DE</span></td>
</tr>
<tr>
<td><span>Knowledge of relevant industry (banking) practise with experience on SOAP, Restful and Files integrations</span></td>
<td><span>6</span></td>
<td><span>ES</span></td>
</tr>
<tr>
<td><span>Principles of contract negotiation and administration</span></td>
<td><span>2</span></td>
<td><span>DE</span></td>
</tr>
</tbody>
</table>