Sales Executive – Hybrid Customer Service & Call Centre (High-Performance Sales & Client Experience)

Position Summary

The role combines:

• Customer Service Sales
• Inbound & Outbound Call Centre Sales
• Lead Conversion
• Client Retention
• After-Sales Relationship Management

The team operates on a rotating system:

• One team handles walk-in customers and showroom/customer service
• The other team handles calls, WhatsApp, quotations, and online leads

Teams rotate daily to build versatility, fairness, and full business understanding.

This role is designed for people who can:

• Sell aggressively but professionally
• Respond fast
• Build long-term client relationships
• Follow systems and KPIs strictly
• Thrive in a performance-driven environment

Core Responsibilities

• Customer Service & Showroom Sales
  • Welcome and assist walk-in customers professionally
  • Understand customer needs and recommend suitable products/services
  • Prepare accurate quotations and invoices
  • Upsell and cross-sell products
  • Ensure fast response and smooth customer experience
  • Maintain showroom cleanliness, product displays, and professionalism
  • Follow up open quotations until closure
• Call Centre & Online Sales
  • Handle inbound calls, WhatsApp, emails, and online inquiries promptly
  • Convert inquiries into quotations and sales orders
  • Conduct outbound follow-up calls on pending quotations
  • Follow up lost quotations and identify reasons for loss
  • Re-engage dormant customers
  • Maintain excellent response times during working hours and assigned after-hours shifts
• Customer Relationship Management
  • Build long-term relationships with clients
  • Ensure repeat business from acquired customers
  • Resolve customer complaints professionally and quickly
  • Maintain customer records accurately in the CRM/system
  • Follow up deliveries and customer satisfaction after sales
• Sales Performance & Targets
  • Achieve individual and team sales targets
  • Maintain high quotation-to-order conversion rates
  • Increase customer acquisition and retention
  • Reduce cancellations and order errors
  • Participate actively in promotions and campaigns