Job Description
Locations: (Nairobi)
Reports to: Chief Executive Officer
Job Type: Full-time
Job Summary
About the Role
We are seeking an experienced and results-driven Retail Sales Manager to lead the commercial and operational performance of our airport retail outlets across Nairobi, Mombasa, and Kisumu.
The successful candidate will be responsible for driving revenue growth, profitability, exceptional customer experience, operational excellence, and high-performing teams across all locations.
Key Responsibilities
Develop and implement strategies to achieve revenue, profitability, and growth targets.
Drive sales performance across baggage wrapping services and travel essentials.
Monitor sales KPIs, forecasts, expenses, profitability, and overall business performance.
Identify new business opportunities, partnerships, promotions, and cross- selling opportunities.
Ensure exceptional customer service and effective resolution of customer complaints.
Oversee daily operations across all three outlets and ensure compliance with company and airport requirements.
Maintain high standards of stock management, loss prevention, merchandising, cleanliness, and operational readiness.
Develop and implement effective SOPs and continuously improve operational efficiency.
Lead recruitment, training, coaching, performance management, and team development.
Build a high-performance culture focused on accountability, teamwork, and customer excellence.
Maintain strong relationships with airport authorities, airlines, tourism stakeholders, and other partners.
Prepare regular performance reports and provide recommendations to senior management.
Qualifications & Experience
Bachelor’s degree in Business Administration, Marketing, Hospitality, or a related field.
5–7 years’ progressive experience in retail management, with at least 3 years in multi-site, airport, or travel retail.
Proven track record in achieving sales results and managing P& L in a fast- paced retail environment.
Experience managing both service-based and physical product offerings.
Strong leadership experience in shift-based or 24/7 operations.
Strong analytical, reporting, and commercial decision-making skills.
Proficiency in retail systems, data dashboards, and Microsoft Office/Google Workspace.
What We Are Looking For
A commercially astute, hands-on leader with high integrity, strong customer focus, excellent leadership skills, and a results-driven mindset.
The role requires willingness to travel between Nairobi, Mombasa, and Kisumu and to work flexible hours, including weekends, holidays, and peak travel periods.
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