Job Description
- Oversee the daily operations of the restaurant and ensure efficient service delivery.
- Supervise, coordinate, and motivate restaurant staff while promoting teamwork and professionalism.
- Monitor customer service standards and respond promptly to guest feedback or concerns.
- Manage staff schedules, attendance, task allocation, and day-to-day performance.
- Ensure compliance with food safety, hygiene, health, and workplace standards.
- Monitor stock levels, coordinate with procurement, and help minimize wastage and operational losses.
- Work closely with the kitchen and service teams to maintain consistent food and service quality.
- Support sales and revenue growth through effective service management and promotional initiatives.
- Prepare operational reports and communicate key issues, opportunities, and recommendations to management.
- Train and coach staff to improve productivity, service quality, and customer satisfaction.
- Minimum HND or Degree in Hospitality Management, Business Administration, or a related field.
- At least 3 years of managerial experience in the hospitality, restaurant, hotel, or service industry.
- Strong leadership, communication, interpersonal, and problem-solving skills.
- Ability to supervise staff effectively and maintain high operational standards.
- Strong customer-service orientation with the ability to handle complaints professionally.
- Good organizational skills and the ability to work effectively in a fast-paced environment.
- Ability to work flexible hours, including weekends and public holidays when required.
- Leadership & team management Customer service excellence
- Operational planning & coordination Problem solving & decision making
- Communication & interpersonal skills Attention to detail
- Staff coaching & performance management Inventory and cost awareness
Location: Accra
Salary: Attractive
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