Relationship Officer -Alternative Channels

Job Description

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

The Relationship Manager for Alternative Channel will be responsible for developing, managing, and growing business relationships between Old Mutual and Aggregators, SACCO’s, MFIs and Co-operative societies. The role involves acquiring new partnerships, maintaining strong client relationships, and ensuring the successful implementation of insurance products tailored for the channels.

Key Tasks and Responsibilities

A. Business Development & Sales

• Identify, engage, and onboard distribution partners for insurance products
• Develop and implement strategies to grow insurance penetration within the SACCO & MFI sector
• Present and pitch insurance solutions to SACCO and MFI decision-makers
• Meet and exceed sales and revenue targets from the assigned sector

B. Relationship Management

• Build and maintain strong relationships with SACCO and MFI stakeholders, including CEOs, managers, and board members
• Serve as the key point of contact, ensuring seamless communication between the insurance company and its SACCO/MFI partners

C. Product & Market Development

• Collaborate with the product development team to design insurance solutions tailored to SACCO and MFI members’ needs
• Gather market insights and feedback to refine and improve product offerings
• Ensure that the company remains competitive by keeping up with industry trends in SACCOs, MFIs, and microinsurance

D. Training & Capacity Building

• Organize training programs and workshops for SACCO and MFI staff to enhance their understanding of insurance products
• Educate SACCO and MFI members on the benefits of insurance through awareness campaigns and financial literacy initiatives

E. Compliance & Risk Management

• Ensure all partnerships comply with regulatory and internal company policies
• Work with internal teams to manage risks associated with insurance distribution through SACCOs and MFIs
• Assist in claims processing and dispute resolution to enhance customer satisfaction

F. Reporting & Performance Tracking

• Monitor and report on key performance metrics, including sales performance, partnership engagement, and customer satisfaction
• Prepare regular reports and presentations for management on the progress and challenges within the SACCO/MFI segment

Skills and Competencies

• Strong negotiation and persuasion skills
• Excellent communication and interpersonal skills
• Ability to analyze data and market trends to drive business growth
• Customer-centric approach with problem-solving capabilities
• Ability to work independently and manage multiple stakeholders

Knowledge & Experience

• 10 years of experience in the Insurance Industry, out of which a minimum of 5 years in business development
• Strong understanding of microinsurance, SACCO/MFI operations, and financial inclusion strategies
• Proven track record in meeting sales targets and managing strategic partnerships
• Experience in insurance digital sales is an added advantage

Qualifications

• Bachelor’s Degree in Arts, Commerce/business Administration
• International Diploma in Insurance.

Key Attributes

• Entrepreneurial mindset with the ability to identify and seize opportunities
• Strong analytical skills to assess partnership potential and performance
• High emotional intelligence and ability to navigate complex relationships
• Experience in insurance digital sales and partnerships is highly desirable

Anti-Money Laundering (AML) Expectation

The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

Action Oriented, Communicates Effectively, Customer Focus, Decision Quality, Ensures Accountability, Instills Trust, Interpersonal Savvy, Nimble Learning

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

29 June 2026, 23:59