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Regional Team Leader – Enterprise Technical Field Support, Coast
Telkom Kenya Limited
Job Description
Region
Coast
Reporting to:
Manager, Enterprise Technical Field Support - Eastern
Business Unit
Operations
Who We Are
Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast Fiber optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.
Key Responsibilities:
- Manage field operations within the assigned region of work to ensure all KPI’s are achieved. Mean time to repair (MTTR), Mean time to Implement (MTTI), Mean time to Survey(MTTS), Network availability (MSAN,FTTX, Switches), Contractor Management (Supervision, Inspection and quality management).
- Prepare, maintain and continuously update schedules for Preventative maintenance, Route inspection and security patrol within the assigned region.
- Analyse recurring network incidents and customer faults and propose improvement plans with help from relevant teams.
- Maintains constant communication with Customers, Customer Experience Centre & Help Desk by listening to and resolving raised network concerns by providing solutions to queries and providing continuous updates up to closure of incident or requests.
- Enforce use of all assigned tools to perform tasks – Work force management tool, Ticketing Tools, Service delivery tools and correct use of safety gear by team when working in the field. Maintain a safe work environment by following HSE, engineering standards, procedures, and legal regulations.
- Performance management for assigned team and subcontractors to ensure consistent KPI achievement by all engineers. Track performance per individual and implement improvement through regular reviews with engineers and implementing the necessary actions. Assign work / tasks to engineer, supervise, audit and seek correction for incomplete or poorly done tasks.
- Maintain and update region inventory of Network Nodes, Customers connecting to each nodes and media type per customer, node resource utilization, Fiber core utilization per customer link, available / free fiber cores, and planning for new customers in the region.
- Maintain and update region inventory of Network Nodes, Customers connecting to each nodes and media type per customer, node resource utilization, Fiber core utilization per customer link, available / free fiber cores, and planning for new customers in the region.
- Enforce an up skilling program for each engineer based on Strengths, Weakness and opportunities based on the technical landscape and current product offering.
- Work with other teams within the Technology division and the relevant business units to provide solutions to customer problems propose improvement plans and engage in conversations on new offerings as requested.
- Any other duty may be assigned and or delegated by the line manager.
Academic background & Professional Knowledge:
- Diploma/University degree in IT/Computer Science/Electrical & Electronics Engineering/Telecommunications/Computer Engineering
- Training in management courses.
- Relevant Certifications – Cisco (CCNA, CCNP), Juniper (JNCIA-Junos), HCNA (Huawei Certified Network Associate)/ALU (Nokia) Service Routing Certified.
- Relevant security certifications – CCNSA/P, Fortinet, CheckPoint.
- Candidates with SDWAN knowledge and or experience
Here Are The Skills We Are Looking For:
- Strong technical knowledge in Telkom Kenya Products
- Extensive knowledge of Provider Edge and Customer Edge equipment and software characteristics of various vendors and their integration capabilities.
- Extensive knowledge of telecommunications types of network, design, and maintenance
- Planning and organizing and pro-active approach with the ability to multi-task in a high pressured, time critical environment.
How to Apply:
Applications should be sent providing an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Please note, only shortlisted candidates will be contacted.
Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.
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