Manager People Systems and Analytics

ABOUT INKOMOKO

Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.

In 2025, Inkomoko was listed by the Financial Times as the 8th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies.

Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest investor to refugee entrepreneurs in Africa.

Inkomoko has 800+ staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.

INKOMOKO VALUES

All staff at Inkomoko are connected to a shared set of organizational values:

• Purpose: be solutions-oriented, produce high-quality work, be a global leader.
• Achievement: push yourself to reach beyond what you previously thought possible.
• Improvement: be humble, engage in continuous growth through open & accurate feedback.
• Bravery: willing to take risks, create a safe space for others, be compassionate, inclusive.
• We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, urang babarengan.

Inkomoko is an affirmative action/equal opportunity employer. Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.

THE OPPORTUNITY & RESPONSIBILITIES

Reporting to the VP Talent, the Manager – People Systems & Data Analytics will lead the management, optimization and continuous improvement of Inkomoko's People systems while driving a data-informed approach to talent and workforce decisions.

The role is responsible for ensuring the integrity, security and effectiveness of HR technology platforms across multiple countries and transforming People data into actionable insights that support strategic decision-making. Working closely with country teams and leadership, the Manager will champion digital transformation, workforce analytics and process improvement to enable a high-performing, scalable People function.

Key Responsibilities:

People Systems & Technology

• Lead the administration, optimization and continuous improvement of People systems, including HRIS, ATS, performance management and learning platforms.
• Partner with IT and vendors to implement system enhancements, integrations and new technology solutions.
• Ensure systems are secure, user-friendly and support business growth across all countries.

People Analytics & Reporting

• Develop and maintain executive dashboards, workforce metrics and People reports.
• Analyze workforce trends and provide insights to support strategic decisions across recruitment, performance, retention, succession planning and organizational effectiveness.
• Produce accurate reports for leadership, Board and donor reporting requirements.

Data Governance & Quality

• Establish and maintain high standards of data quality, governance and reporting consistency.
• Ensure People data is accurate, complete, secure and compliant across all systems.
• Lead regular audits and data validation processes.

Process Improvement & Digital Transformation

• Identify opportunities to streamline People processes through automation and technology.
• Lead initiatives that improve efficiency, employee experience and operational effectiveness
• Standardize systems and reporting practices across countries.

Stakeholder Support & Capability Building

• Act as the regional subject matter expert on People systems and analytics.
• Train and support People and Culture teams and managers on system use, reporting and data management.
• Build strong partnerships with internal stakeholders and external system providers.