Job Description
Key Responsibilities
- Ensure that Card Suspense Accounts and settlements are done within the stipulated timelines.
- Manage charge backs, merchant payments, card holder payments and exceptions.
- Monitor the aging balances to ensure timely exception management within defined TATs, resolution as per bank processes, clearance, and full compliance with policies and regulatory standards.
- Responsible for the management of intercompany card accounts (KCB Group), the Nostros -that is for the group, international card schemes and local switches.
- Manage Card operations related projects to keep up with changes in card business and regulatory changes for KCB Kenya and the Group.
- Provide detailed analysis (MIS) and commentary of suspense and compliance reports, including root cause identification and corrective actions.
- Provide leadership, coaching, and stakeholder engagement to drive team performance and alignment with business and operational goals.
Academic & Professional
Particulars | Detail | Specific Field or Qualification | Need Type
Education | Bachelor's Degree | Any | RQ
Professional Qualifications | CPA Part 2 | RQ |
Master's Degree | Business Related | AA |
Experience
Total Minimum No of Years Experience Required: 4 Years
Detail | Minimum No of Years | Need Type
Banking Operations | 4 | ES
Reconciliation/ Management of suspense Accounts | 4 | ES
Card Business/ Card Operations | 2 | ES
Audit & Risk Awareness | 3 | DE
Data Analysis & Presentation of Management Reports | 3 | ES
People Management | 4 | ES
Stakeholder Management | 4 | ES
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