Manager: Client Engagement

Purpose Statement:

To deliver business and client value, and enhance client engagement though:

• - Executing the Client Engagement strategy
• - Managing the development and implementation of client engagement campaigns, programmes and prompts across the client engagement life cycle.
• - Contributing subject matter insights towards the improvement of client engagement strategies.

Experience:

MINIMUM:

• - Principles of brand marketing
• - Data analysis, client profiling and segmentation
• - CRM Systems and technology
• - Digital marketing and e-commerce
• - Strategic marketing management
• - Campaign management
• - General business/commerce know how
• - People management principles and practices
• - Internal and external communication methods and practices
• - Stakeholder management principles and practices

IDEAL:

• - 5+ years marketing experience in a large, complex and client focussed organisation
• - Proven experience in delivering and executing CRM strategies, systems and data
• - Previous experience in managing a team

Qualifications (Minimum):

• - Bachelor's Degree in Marketing or Business Management

Qualifications (Ideal or Preferred):

• - A relevant post-graduate qualification in Marketing or Business Management

Knowledge:

MINIMUM:

• - Principles of brand marketing
• - Data analysis, client profiling and segmentation
• - CRM Systems and technology
• - Digital marketing and e-commerce
• - Strategic marketing management
• - Campaign management
• - General business/commerce know how
• - People management principles and practices
• - Internal and external communication methods and practices
• - Stakeholder management principles and practices

IDEAL:

• - Capitec environment and products.

Skills:

• - Problem solving skills
• - Decision making skills
• - Communications Skills
• - Management skills
• - Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment:

Clear criminal and credit record

How to Apply:

Apply now at https://careers.capitecbank.co.za/talentcommunity/apply/1445580833/?locale=en_GB