Job Description
Main Job Tasks and Responsibilities
- Receive files from customer and create patient charts within the billing software
- Prepare PDF files for transfer to Document Review staff
- Verify insurance and perform same/similar checks for DME equipment
- Create orders, ensuring proper data entry techniques and accuracy
- Assist with communication to and from the customer in regard to order reviews and insurance verification
- Obtain insurance prior authorizations for customer
- Request documentation from referral source on behalf of our customer via phone, fax, or email
- Prioritize orders based on customer guidelines and preferences
- Prepare and send Certificate of Medical Necessity to referral source
- Follow and implement all customer guidelines
- Communicate with other Medbill departments and leadership
- Other duties as assigned
Education and Experience
- Bachelor's Degree in any relevant field or a Diploma
- Knowledge of DME/HME process preferred
- Computer knowledge and experience
- Customer service experience preferred
Key Competencies
- Extreme attention to detail
- Excellent verbal and written communication skills
- Reading comprehension and critical thinking skills
- Organized and independent
- Flexible and adaptable
- Sense of urgency
Pay: Kshs 325/=
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