Hospitality Facilitator

Position:

Hospitality Facilitator

Job Description:

The role is responsible for planning, coordinating, facilitating, and evaluating hospitality training programmes for waiters, baristas, bartenders, kitchen staff, and banqueting teams. The role ensures the delivery of high-quality, industry-aligned training that promotes service excellence, operational efficiency, workplace readiness, and compliance with hospitality standards, enabling learners to perform effectively in professional hospitality environments.

Location:

Cape Town - Foreshore

Contract Type:

Permanent

Minimum Requirements:

Experience:

• Minimum 2 – 3 years’ experience within the hospitality industry
• Previous experience in hospitality training and staff development advantageous
• Strong operational knowledge of banqueting and conferencing environments
• Experience working with waiters, baristas, bartenders, kitchen staff, and front-of-house teams
• Knowledge of food service standards, customer service, hygiene, and hospitality operations

Education:

• A relevant Hospitality or Training qualification (NQF 5 or equivalent)
• Assessor/Facilitator qualification advantageous
• Food Safety and Hygiene certification advantageous
• Own vehicle and a valid driver’s license advantageous

Additional Requirements:

N/A

Roles and Responsibilities:

Hospitality Training & Development:

• Facilitate hospitality training sessions for waiters, baristas, bartenders, kitchen staff, and banqueting teams
• Conduct induction and onboarding training for all hospitality staff
• Provide practical workplace readiness training aligned to hospitality standards
• Train staff on customer service excellence and guest engagement
• Conduct practical demonstrations and service simulations
• Develop and maintain hospitality training material and SOPs

Operational & Banqueting Support:

• Train staff on banquet setup, table service, buffet service, and conferencing standards
• Ensure staff understand operational flow during functions and events
• Support teams during live events and banqueting operations where required
• Train staff on beverage preparation standards, including coffee, cocktails, and bar service
• Ensure kitchen and service teams maintain hygiene and food safety standards
• Monitor service quality and identify areas for improvement.

Staff Coaching & Performance Management:

• Conduct ongoing coaching and mentoring sessions with hospitality staff
• Monitor staff performance and provide constructive feedback
• Identify skills gaps and implement corrective training plans
• Assist supervisors and managers with staff development initiatives
• Support disciplinary processes relating to service delivery and workplace conduct where necessary
• Promote professionalism, teamwork, and workplace discipline

Compliance & Administration:

• Maintain training attendance registers and training records
• Prepare training reports and staff progress feedback
• Ensure all training documentation complies with company standards
• Assist with staff scheduling for training interventions where required
• Conduct regular site visits and service observations
• Support audits relating to hospitality operations and training compliance