General Manager – Hospitality

Key Responsibilities

• Provide overall leadership and management of the hotel, ensuring the achievement of operational, financial, and strategic objectives.
• Coordinate and supervise all departmental functions, including Front Office, Housekeeping, Food & Beverage, Finance, Sales & Marketing, Security, Maintenance, and Human Resources.
• Develop, implement, and monitor operational policies, procedures, and standard operating procedures to enhance service delivery and operational efficiency.
• Prepare and manage annual budgets, monitor financial performance, implement cost-control measures, and ensure profitability through effective revenue management.
• Drive occupancy, Average Daily Rate ADR, RevPAR, and overall revenue through pricing strategies, reservations management, and sales initiatives.
• Ensure exceptional guest experiences by maintaining high service standards, responding promptly to guest feedback, and implementing continuous service improvements.
• Lead marketing and business development initiatives to strengthen the hotel's market presence, attract new business, and increase customer retention.
• Oversee procurement, inventory management, supplier relationships, and internal control systems to ensure operational efficiency and accountability.
• Supervise all maintenance, capital improvement, and property management activities to ensure the hotel remains in excellent condition.
• Ensure compliance with all statutory, regulatory, health, safety, licensing, and hospitality industry requirements.
• Prepare regular operational, financial, and performance reports for the Directors and provide strategic recommendations to improve business performance.
• Foster a high-performance culture by recruiting, mentoring, training, and appraising departmental managers and employees while promoting teamwork and accountability.

Qualifications, Experience & Competencies

• Degree or Diploma in Hospitality Management or a related field.
• Minimum of eight 8 years' experience in a senior management position within the hospitality industry.
• Demonstrated experience managing a full-service hotel, serviced apartments, or similar hospitality establishment.
• Strong knowledge of hotel operations, including Front Office, Housekeeping, Food & Beverage, Reservations, Revenue Management, Finance, and Guest Relations.
• Proven experience in financial management, budgeting, forecasting, cost control, and profit maximization.
• Extensive experience in reservations management and revenue optimization, with a strong understanding of ADR, RevPAR, occupancy, and yield management principles.
• Strong leadership, people management, coaching, and performance management skills.
• Excellent customer service, communication, negotiation, and stakeholder management skills.
• Strong analytical, decision-making, and problem-solving abilities.
• High levels of professionalism, integrity, and attention to detail.
• Proficiency in Micros Fidelio and Microsoft Office applications, including Excel, Word, and Outlook.