Field Technician

About this role

• As the Field Technician, you will be responsible for administrative and mechanical maintenance of the company assets. This will involve installing, monitoring and tracking the company assets
• The successful candidate will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing

Key Responsibilities

Asset Readiness & Disbursement

• Inspect all company assets on delivery, make an assessment that they are in good mechanical condition, receive the assets and sign a delivery note based on what has been received.
• Report any delivered damaged/ faulty assets to the Branch Executive, Procurement Officer, and General Manager.
• Immediately after offloading newly received assets and accessories, capture and record them into the ERP system. 
• Ensure all assets are well branded, placed in a secure storage and organised systematically to allow for easy and timely access during disbursement.
• Ensuring all company assets ready for disbursement are captured and recorded in CRM and ERP, active and traceable on the Tugende dashboard.
• Ensure all disbursed company assets and accessories are picked and packed on the disbursement date.

Inventory and warehousing management 

• Recording of all second-hand hand bikes returned to the Branch.
• Update the inventory register with the specific details of the assets and accessories  held in stock at the branch Brand, Colour, Value in the ERP.
• Ensure that the inventory kept at the branch is well maintained in a clean and organised  manner.
• Ensure both the physical and ERP inventory register tally at all times.
• Uninstall the GPS tracker unit from the completed assets.
• Ensure GPS’ are available for installation in regards to planning based on current stock and advising procurements on restocking.
• Keep track of inventory levels and share snapshot reports as required from time to time.
• Ensure that GPS units are availed to the Tugende  branches

Document Management 

• Ensure all delivery notes of all assets , accessories, and spare parts are signed, scanned and kept on file in both soft and hard copies at the branch.
• Ensure picking lists are generated from the ERP, signed by the client and records kept at the branches. 
• Daily reconciliation of the physical stock and the system to ensure that there are no asset losses or gaps with the system.

Sale, After Sales & Asset Servicing and Maintenance 

• Meet the assigned branch monthly  sales targets
• Ensure all client and staff assets are active and traceable on the dashboard at all times.
• Ensure all clients and staff assets are maintained in good working conditions at all times.
• Maintaining a tracker of clients and staff assets at all times.
• Ensure inspection of assets is done and recorded before repairs and services are updated on the CRM Database.

Work Experience and Qualifications

• Demonstrated experience with motorcycles and car assembly and repairs.
• At least one 1 year working experience as a mechanic or electrician with a reputable organisation or institute.
• A Diploma in Electrical/ Mechanical/ Automobile Engineering, or Motor Vehicle mechanics, obtained from a certified and recognised institution of learning.
• Should have a valid motorbike riding licence.Mandatory

Technical Skills and Behavioural Attributes

• Ability to work under pressure with minimal supervision
• Ability to interpret & understand technical diagrams and manuals
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications
• Knowledge of health and safety issues related to motorcycle use, including electrical, mechanical and chemical risks