Dispatch Supervisor

PURPOSE

To coordinate and oversee loading and dispatch activities, ensuring timely and efficient operations in line with standard procedures, while optimizing delivery planning to prevent customer stockouts and maintain seamless logistics operations.

THE JOB

• Coordinate loading and dispatch activities in accordance with standard processes and procedures.
• Monitor customer schedules and proactively plan deliveries to prevent stockouts.
• Supervise and manage the dispatch team to ensure operational efficiency and prevent errors.
• Engage and coordinate with registered transporters for effective truck allocation and fleet utilization.
• Minimize internal and external demurrage through efficient scheduling and planning.
• Prepare and submit daily delivery loadout reports for tracking and analysis.
• Communicate delivery schedules to corporate customers, dealers, and the sales team.
• Ensure strict adherence to safety regulations in all dispatch operations.
• Monitor dispatch performance metrics and implement continuous improvement initiatives.
• Train, coach, and develop team members to improve productivity and efficiency.

THE PERSON MUST

• Possess strong leadership and team management skills.
• Have sound knowledge of logistics and dispatch operations.
• Demonstrate strong organizational and planning ability.
• Have good analytical and problem-solving skills.
• Communicate effectively across diverse teams and stakeholders.
• Be confident, assertive, and able to manage multiple priorities.
• Have strong proficiency in Microsoft Office tools, especially Excel.
• Be able to work under pressure in a fast-paced environment.

QUALIFICATION

HND/bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.

EXPERIENCE

Minimum of 3–5 years’ experience in logistics, dispatch, or supply chain operations.

Experience in FMCG or manufacturing is an added advantage.