BL
Debt Collection Officer
Blueribbons Holdings Limited
Job Description
JOB DETAILS
Position: Debt Collection Officer
Location: Nairobi & Kisumu
Employment Type: Full time
Minimum Qualification: Certificate/Diploma
JOB DESCRIPTION
Duties
• Advise customers on debt repayment strategies, highlighting the importance of settling debts and potential consequences of default.
• Engage with customers via telephone, email or in-person to discuss overdue payments and review credit terms for easier repayment.
• Organize, implement and manage the most suitable debt recovery method and techniques.
• Perform various duties on assigned accounts such as recording, verification and validation of customer’s details received from Clients.
• Provide customers with accurate account details e.g. balances, account numbers etc.
• Update system reports with relevant information to support the collection process.
• Ensure data integrity and confidentiality of customer details.
• Attend to customers during scheduled/unscheduled meetings.
• Respond promptly to customer communications via email, phone, or postal mail.
• Initiate clearance for settled debts upon receiving proof of payment.
• Mediate disputes between customers and clients.
• Monitor and control portfolio performance.
• Preparation required reports.
QUALIFICATIONS
Must Have
• Possession of at least a Certificate from a recognized Institution.
• Solid communication and interpersonal skills.
• Computer literate and English proficiency.
• Minimum one year experience in a renowned debt collection firm
• High integrity and honesty.
• Positive attitude and work ethic.
• Able to work under pressure with minimal supervision.
Added advantage
• Certification in credit management or a related field.
• Prior experience in credit or debt management.
How to apply
Submit your application, including a cover letter and an updated CV, showing academic qualifications, contact information, preferred location and any other relevant information.
Note: Only short-listed candidates will be contacted.
Apply Now ↗
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