Contracts & Compliance Specialist

Tsebo Facilities Solutions

Full Time

Durban

Tsebo Facilities Solutions is looking for a Contracts & Compliance Specialist to safeguard commercial value, contractual compliance, and operational governance across the Facilities Management portfolio. The role ensures that all supplier contracts, service agreements, and compliance obligations are effectively managed, risks are mitigated, regulatory requirements are met, and supplier performance is continuously improved through structured contract governance, audit readiness, and SLA/KPI management. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell

Duties & Responsibilities:

• Contract Governance & Lifecycle Management Draft, review, and administer Facilities Management contracts, SLAs, KPIs, variation orders, and service agreements.
• Maintain an accurate contract register, including renewals, notice periods, escalations, warranties, and key contractual milestones.
• Coordinate supplier onboarding and offboarding processes, including due diligence, insurance verification, inductions, and compliance documentation.
• Manage contract changes, scope adjustments, extensions, claims, disputes, and pricing revisions.
• Ensure compliance with procurement, governance, ethics, delegation of authority, and ESG requirements.
• Compliance & Risk Management Monitor compliance with POPIA, Occupational Health and Safety legislation, SANS standards, and client-specific requirements.
• Verify supplier certifications, permits, competencies, insurances, and statutory compliance requirements.
• Maintain compliance matrices and contract risk registers.
• Conduct supplier compliance audits, HSE inspections, and corrective action tracking.
• Support B-BBEE and preferential procurement compliance requirements.
• Ensure information security and data privacy compliance within CAFM, CMMS, and smart building systems.
• Performance Management (SLA & KPI) Develop and maintain measurable SLAs, OLAs, KPIs, and service credit frameworks.
• Conduct monthly and quarterly supplier performance reviews.
• Issue and manage non-conformance notices and performance improvement plans.
• Analyze operational and performance data from CAFM, CMMS, and BI platforms.
• Validate service credits, deductions, and performance-related incentives.
• Commercial Controls Support tender and RFQ processes, bid compliance reviews, and governance requirements.
• Validate rate schedules, escalations, cost increases, and contractual pricing mechanisms.
• Review invoices against contractual obligations and measured work completed.
• Identify cost-saving opportunities, value engineering initiatives, and lifecycle optimization opportunities.
• Track contract variations, claims, disputes, and commercial risks.
• Documentation, Reporting & Audit Readiness Maintain complete and version-controlled contract documentation and compliance records.
• Produce monthly compliance, performance, risk, spend, and audit reports.
• Coordinate internal and external audits and ensure timely close-out of findings.
• Maintain evidence trails to support regulatory, contractual, and client audits.
• Stakeholder & Supplier Management Act as the central point of contact for contract and compliance-related matters.
• Collaborate with Operations, Procurement, Finance, Legal, HSE, and suppliers.
• Facilitate supplier reviews, lessons learned sessions, and continuous improvement initiatives.
• Provide guidance and training to site-based teams regarding contractual and compliance requirements.

Skills and Competencies:

• Contract Management Contract drafting and administration Contract interpretation and clause analysis Change control management Claims and dispute management
• Compliance & Governance POPIA compliance Occupational Health & Safety Act compliance SANS and Facilities Management standards Contractor and supplier compliance management B-BBEE and procurement compliance
• Facilities Management Systems CAFM and CMMS systems (including OnKey) Contractor management systems Permit-to-work systems
• Data & Reporting Advanced Microsoft Excel Microsoft SharePoint Power BI Microsoft Dynamics 365 Microsoft Teams Adobe Sign / DocuSign
• Commercial Skills Invoice validation Rate and cost analysis CPI and escalation calculations Service credit calculations Budget and spend reporting

Qualifications:

• Matric Grade 12
• Bachelor's Degree in Law, Business Management, Facilities Management, Engineering, Supply Chain, Commerce, or a related field.
• WorldCC (IACCM) Contract Management Certification.
• CIPS qualification or equivalent.
• SAMTRAC, NEBOSH, or other HSE-related certifications.
• POPIA and GDPR awareness certification.
• ISO awareness or certification exposure.

Experience:

• 5 to 8 years' experience in contract management, commercial administration, or compliance roles.
• Minimum 3 years' experience within Facilities Management environments.
• Experience managing SLA/KPI frameworks and supplier performance.
• Knowledge of NEC3, NEC4, JBCC, or similar contract forms.
• Experience within audit, governance, and contractor management environments.
• Experience supporting multi-site operations.