Call Center Manager (French-speaking) — Kenya

Job Description

A large international company is looking for a French-speaking Call Center Manager to join our office-based team in Kenya. We are looking for a responsible and communicative professional with call-center experience who can effectively interact with customers, work with CRM systems, and maintain a high level of customer service.

Key Responsibilities

• Inform customers about company promotions, bonuses, and special offers;
• Handle both inbound and outbound customer communications;
• Maintain a high standard of customer service;
• Work with CRM systems and internal databases;
• Process customer requests and inquiries;
• Monitor the quality of customer communications;
• Achieve KPI targets and call-center performance metrics;
• Prepare reports based on work results;
• Cooperate with internal company departments.

Candidate Requirements

• Fluent French language skills (spoken and written);
• English level: Intermediate or higher;
• Minimum 2 years of experience in a call center;
• Experience working with CRM systems;
• Strong communication and customer service skills;
• Responsibility, stress resistance, and organizational skills;
• Ability to work effectively in a team;
• Experience in an international company will be considered an advantage.

Working Conditions

• Office-based work;
• Full-time employment;
• Competitive salary;
• Career growth opportunities;
• Work in an international company;
• Friendly international team.

Recommended Candidate Profile

We are especially interested in candidates with experience in:

• Betting / fintech / customer support / telecom industries;
• International call centers;
• CRM systems and sales-support processes;
• Customer communication management.