Waiter/Waitress

Responsibilities

• Have a thorough understanding and knowledge of all food and beverage items on the menu and be able to recommend Food and Beverage combinations and up sell alternatives.
• Operates as the principal salesperson in the restaurant and ensures that guests are accorded high level of customer care.
• Ensures that the cutlery and crockery used by the guests are clean and properly polished.
• Sorts and polishes all menus before presenting them to the guests.
• Promptly and courteously takes orders for food and beverage from guests, posts the same in the POS and serve accordingly.
• Confirm food and beverage orders as per the restaurant service guidelines.
• Ensures that the guest orders are served correctly (as per the guests’ specifications
• Makes follow up on all orders posted.
• Keeps the guests informed of new developments in case of any delays.
• Prepare tables for meals, including setting up items such as condiments, silverware, and Server Stations.
• Clears Tables during service and ensures that Front of House Area is keep in accordance with Good House Keeping Standards.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Informs Supervisor on any issues that may occur with guests.
• Ensures correct change are presented to guests and thanks guest for patronage.
• Follows health, safety and grooming standards at all times.
• Suggest recommend and upsell menu to guests
• Being updated with the restaurants’ news such as new menu

Qualifications & Key competencies/skills

• Must have a Degree/Diploma in Hospitality Management
• 0-3 years experience in the hospitality industry in a similar role preferably in a fast-paced establishment
• Excellent reading, verbal, and written English skills.
• Excellent personal hygiene and grooming habits.
• Customer service-oriented with a lively, energetic, and outgoing personality.
• Well-organized and detail-oriented.
• Be able to remain rational and calm under pressure.
• Be able to stand or walk for an extended period.

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