Senior Operations Manager

Key Responsibilities

• Strategic Operations Leadership
  • Translate organizational strategy into effective operational plans and systems
  • Lead the development and continuous improvement of operational processes to enhance efficiency and impact
  • Monitor and report on operational performance against set goals and KPIs
  • Ensure implementation of audit recommendations and continuous operational improvements
• Procurement, ICT and Operations Oversight:
  • Provide strategic oversight of procurement, ICT, logistics, fleet, security, and administration functions
  • Ensure procurement processes are compliant, transparent, and deliver value for money
  • Oversee supply chain management including sourcing, inventory, asset management, and distribution
  • Strengthen ICT systems, ensuring reliability, data integrity, and user support
  • Maintain and optimize ERP systems to meet organizational and user needs
  • Oversee logistics operations including fleet management, security coordination, and facility operations
• Asset and administrative oversight:
  • Ensure efficient utilization and safeguarding of organizational assets and resources in their department
  • Oversee facilities management to maintain safe, functional, and compliant work environments
  • Drive cost-efficiency and accountability in resource allocation and utilization
  • Ensure adherence to organizational policies, procedures, and regulatory requirements
• Risk mitigation and controls:
  • Strengthen internal controls and ensure compliance with legal, regulatory, and organizational policies
  • Lead risk identification, mitigation, and monitoring in their department
  • Promote environmental sustainability initiatives, including Green Office practices
  • Ensure workplace safety standards are upheld, fostering a safe and compliant work environment
• Leadership and People Management:
  • Provide leadership, coaching, and performance management for the Operations team
  • Build a high-performing, accountable, and collaborative team culture
  • Identify capacity gaps and support staff development and training initiatives
  • Work closely with People & Culture to address staff engagement and performance issues
• Process Improvement:
  • Identify inefficiencies and implement process improvements across departments
  • Introduce systems, tools, and technologies that enhance productivity and service delivery
  • Champion innovation and continuous improvement within the operations function

Education and Experience Profile

• Bachelor’s degree in Business Administration, Finance, Supply Chain, ICT, or a related field (Master’s degree preferred)
• Minimum of 10 years’ experience in operations management, preferably in an NGO or development context
• Professional certification (e.g., ICPAK, ACCA, Procurement/Supply Chain, ICT certifications) is an added advantage
• Strong understanding of procurement systems, ICT infrastructure, and operational compliance
• Experience managing ERP systems (e.g., Microsoft Dynamics Business Central is an advantage)
• Proven experience in managing multi-functional teams and complex operations

How to Apply

Interested and qualified? Go to Lwala Community Alliance (LCA) on lwala.org to apply