Sales and Customer Support Specialist for Breastfeeding Mothers
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Job Description
ROLE OVERVIEW
We are looking for a compassionate and experienced lactation support assistant to communicate with mothers on WhatsApp, Email and other social media platforms, guide them through our product offering in a responsible way, and coordinate smooth home deliveries.
This is not a typical sales role. It is a care focused role where empathy, trust, and reliability matter most.
WHO THIS ROLE IS PERFECT FOR
Lactation support assistants.
Description
- Respond to customer enquiries in a warm, respectful, and reassuring tone
- Understand customer needs and guide them appropriately without giving medical advice
- Confirm orders clearly and record them accurately
- Coordinate with delivery team to ensure timely home delivery
- Send proactive updates to customers about their orders
- Follow up after delivery to ensure satisfaction
- Differentiate when to advise a customer to seek specialist advice.
- Maintain clear records of orders and customer interactions
Education
Background in nursing, maternal, and child health care
Experience
- Experience as a lactation support assistant or in a closely related maternal support role
- Strong empathy and ability to communicate with mothers in a calm and supportive way
- Excellent written communication in English and Kiswahili
- Comfortable using WhatsApp, Email and Social Media for customer communication
- Highly reliable, organized and attention to detail.
- Ability to manage customer conversations with confidentiality and respect
- Familiarity with Microsoft Excel and Word
WHAT SUCCESS LOOKS LIKE
- Mothers feel heard, supported, and respected in every interaction
- Orders are handled smoothly from enquiry to delivery
- High customer satisfaction and repeat orders
- Strong coordination with delivery team
How to Apply:
Send a short message explaining your experience supporting breastfeeding mothers and why you are a good fit for this role. Include any relevant experience as a lactation support assistant or similar role (CV).
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