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Sales and Customer Support Specialist for Breastfeeding Mothers

Contract Nairobi, KE
Posted 3 days, 10 hours ago ⏰ Deadline: Apr 18, 2026 0 views 0 applications

Job Description

ROLE OVERVIEW

We are looking for a compassionate and experienced lactation support assistant to communicate with mothers on WhatsApp, Email and other social media platforms, guide them through our product offering in a responsible way, and coordinate smooth home deliveries.

This is not a typical sales role. It is a care focused role where empathy, trust, and reliability matter most.

WHO THIS ROLE IS PERFECT FOR

Lactation support assistants.

Description

  • Respond to customer enquiries in a warm, respectful, and reassuring tone
  • Understand customer needs and guide them appropriately without giving medical advice
  • Confirm orders clearly and record them accurately
  • Coordinate with delivery team to ensure timely home delivery
  • Send proactive updates to customers about their orders
  • Follow up after delivery to ensure satisfaction
  • Differentiate when to advise a customer to seek specialist advice.
  • Maintain clear records of orders and customer interactions

Education

Background in nursing, maternal, and child health care

Experience

  • Experience as a lactation support assistant or in a closely related maternal support role
  • Strong empathy and ability to communicate with mothers in a calm and supportive way
  • Excellent written communication in English and Kiswahili
  • Comfortable using WhatsApp, Email and Social Media for customer communication
  • Highly reliable, organized and attention to detail.
  • Ability to manage customer conversations with confidentiality and respect
  • Familiarity with Microsoft Excel and Word

WHAT SUCCESS LOOKS LIKE

  • Mothers feel heard, supported, and respected in every interaction
  • Orders are handled smoothly from enquiry to delivery
  • High customer satisfaction and repeat orders
  • Strong coordination with delivery team

How to Apply:

Send a short message explaining your experience supporting breastfeeding mothers and why you are a good fit for this role. Include any relevant experience as a lactation support assistant or similar role (CV).

Apply Now ↗

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