Operations Manager

To lead and coordinate all operational functions of the business, ensuring strategic execution, process compliance, system utilization, and team performance. The Operations Manager ensures seamless execution across departments while driving cost-efficiency, quality, safety, and stakeholder satisfaction.

Detailed Duties & Responsibilities
Project Management, Strategic Planning, Execution & Governance
Serve as a strategic advisor to the Managing Director, aligning operational plans with company- wide transformation goals and ensure frontline management.
Lead implementation of cross-functional projects under the Strategic Execution & Transformation, ensuring milestones, timelines, and deliverables are tracked across all business units.
Establish formal escalation paths for stalled actions and unresolved cross-departmental issues.
Submit weekly and monthly operational summary reports to the MD and provide inputs into board-level strategic updates.
Lead Weekly Operations Review (WOR) HODs meetings and ensure Daily Operations Review (DOR) cascading meetings are done and minutes recorded, filed and dashboards to track tasks to completion.
Ensure Project Management through Master Plan, Gantt chart and other tools to monitor success.

Commercial Execution & Accountability
Chair the Weekly Operations Review (WOR) meetings, ensuring 100% HOD participation and real-time tracker updates as per the Operations Review SOP.
Implement a matrix accountability framework across Factory, Depot, Transport, and Commercial teams, with clear KPIs and escalation mechanisms.
Assign clear ownership of dashboard reports by department and ensure monthly sign-offs on operations metrics.
Sales Leadership: Develop and execute a strategic sales plan to meet and exceed monthly sales targets
Provide Leadership in marketing and brand management to successfully execute and manage marketing budget, maximize the ROI of all initiatives and maintain high accountability of budget.
Departmental Team Management: Lead, mentor, and motivate a team of Sales Representatives to achieve individual and collective sales goals. Foster a collaborative and results-driven team environment.
Perform Monthly Customer Satisfaction and Net Promoter Score and grow month on month.

Factory Oversight & Maintenance Coordination
Oversee daily and weekly production planning in line with the Production SOP, coordinating shift schedules, material readiness, and preventive maintenance.
Align production targets with delivery timelines and customer priorities maintain OEE , Lean Six Sigma, Kaizen and DMAIC methodologies to streamline processes.
Define a structured escalation protocol for urgent customer-priority orders and production line downtime decisions in collaboration with the Factory Manager.

Quality, Safety & Legal Compliance
Ensure 100% adherence to KEBS and ISO quality standards, executing quality protocols and non-conformance reporting as outlined in the Production SOP.
Enforce all health and safety protocols in accordance with the SHE SOP and the company’s Occupational Safety policy.
Oversee compliance with all statutory regulations (KEBS, OSHA, NEMA, KRA) and internal legal frameworks.
Coordinate quarterly SHE audits, maintain PPE compliance logs, and supervise biannual emergency drills.

Budgeting & Cost Control
Collaborate with Finance to develop and manage operational budgets, monitor variance within
±5%, and escalate deviations as per the Budgeting & Cost Control SOP.
Review monthly cost center performance reports with Finance to guide corrective actions.
Approve expenditure within pre-defined thresholds, escalating capital or exceptional costs as per company policy.

Human Capital, Appraisals & Performance Management
Lead monthly performance check-ins and quarterly appraisals in line with the HR Manual and the Commission & KPI SOP.
Implement coaching, PIP, and reward/reprimand processes anchored to appraisal outcomes.
PIP cycles shall run for 30–60 days, with HR guidance and documentation per the Disciplinary SOP.
Collaborate with HR to develop a leadership pipeline, succession matrix, and cross-functional training plans.
Implement Train the Trainer Strategy.

ICT Systems Implementation, Utilization & Reporting
Ensure full adoption and real-time data entry into ERP and CRM platforms, with automated dashboards for operations, dispatch, and production.
Drive reporting, fuel tracking, and customer delivery analytics as per the ERP/CRM Utilization SOP.
Coordinate with ICT for quarterly access review, audit trail monitoring, and system security compliance.
Implement automated operational dashboards and executive reports using Power BI, Tableau, SQL, and advanced Excel, improving KPI visibility

Depots and Supply Chain Oversight
Dispatch, Routing & Delivery – Oversee routing plans, fuel calculations, and delivery sequencing in line with the Routing SOP and Dispatch SOP.
Ensure 100% compliance with OTIF standards, load verification, and sealing protocols monitored via Loss Control systems.
Escalate failed dispatches, delays, and rerouting issues through the proper chain of command.
Participate in weekly forecast reviews with Commercial and ensure no overdue orders exceed 7 working days.

Loss Control, Fraud Prevention & Risk Management
Monitor execution of Loss Control Policy and shrinkage prevention strategy across depot,
supply chain, commercial and all other areas.
Review CCTV, GPS, fuel sensor logs, and route adherence weekly with the Loss Control Unit.
Ensure all loss or fraud incidents are reported to authorities within 48 hours and
investigations closed within 7 working days.

Environmental Compliance & Sustainability
Enforce environmental reporting and compliance with internal and NEMA standards as guided by the Environmental Compliance SOP.
Track power usage, machine emissions, and waste management KPIs in collaboration with the HSSE and Maintenance teams.
Support implementation of sustainable practices in production and logistics.

Crisis Management & Business Continuity
Lead operational response under the Crisis Management Policy, ensuring all incidents are assessed, escalated, and closed with documented resolutions.
Maintain up-to-date risk registers, SOP backups, and continuity plans across key operational areas.
Participate in quarterly simulations and staff briefings on crisis readiness.
Apply the ADR framework to manage formal disputes with closure targeted within 14 working days.

Qualifications And Skills:
Master’s in Operations Management, Engineering, or Business Administration.
Minimum 10 years’ experience in operations within manufacturing or logistics roles.
Proven leadership in managing cross-functional teams.
Proficiency in ERP/CRM systems, data analytics, and project management.
Excellent leadership, strategic thinking, and compliance awareness.
Six Sigma/Kaizen/DMAIC certified, Lean Management (added advantage).
Strong analytical, communication, and change management skills.

KPIs- Key Performance Indicators
KPI Area Target
Supply Chain Efficiency and OTIF Compliance ≥ 96%

DOR and WOR attendance and QA ≥ 98%
Dispatch TAT 2–5 Days
Factory Throughput, OEE, health & Safety and Quality Assurance ≥ 98%
Commercial Financial Performance ±5%
Employee Productivity and Leadership ≥ 95%
SOPs and Policies Compliance Score 100%
Human Capital Check-ins Performance Monthly 80%
ICT Efficiency and Systems Reporting ≥ 95%
Customer Satisfaction and Net Promoter Score (0-9) >80%

Smart Deliverables:
Reduce production defect rate to <2% by Q3.
Achieve 100% reporting of WORs by all HODs weekly.
Achieve 100% reporting of DORs by all line managers daily.
Complete transition of manual trackers to ERP dashboards by end-year.
Maintain operational budget within +/-5% monthly variance.
Improve inventory turnover and reduce waste by 15%.
Conduct quarterly cross-functional audit and performance reviews.

How to Apply:
If you are up to the challenge and possess the necessary qualifications and experience, please send your CV only quoting the job title in the email subject (Operations Manager)