Knowledge Specialist Graduate Internship

Job Description

InEvent is hiring a Knowledge Specialist Intern for its Graduate Take-Off Program participant in a fully remote, one-year paid program. You will manage issue reports, communicate with customers about technical matters, and collaborate with the Product team. You’ll also support the Customer Success team and continuously learn about our platform. If you’re a recent graduate eager to gain hands-on tech experience and grow your career, explore the Graduate Take-Off Program and apply to join our global team. InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team. InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us! Are you an enthusiastic graduate passionate about working in the tech industry? Does the thought of an opportunity to learn and develop a wider perspective outside of the university walls with top professionals excite you? Are you ready for an opportunity that will prepare you for a future professional career at our organization or any other organization you choose? Do you have a zeal for learning? If yes, then keep reading!

InEvent is launching a one-year Graduate Take-Off Program open to recent graduates from all around the world. The program aims to provide candidates with practical training and skill development opportunities needed to identify potential areas of strength and establish a professional foothold. You gain hands-on experience and develop skills that are in demand in the job market while also contributing to the overall goal of our company. The fantastic part of this is that you get paid while learning and developing these skills!!!! The program will run for 40 hours per week during the course of the year and will be fully remote! At the end of the program, you could get the opportunity to work on a full-time basis with us at InEvent!

Responsibilities

• Organize and manage issue reports;
• Communicate with customers via chat and emails regarding technical matters (bugs, etc.);
• Maintain open communication with the Product team to keep up with resolution process;
• Support Customer Success team with queries and issues;
• Constantly learn about the InEvent platform updates to ensure technical support coherence.

About You

• Speak fluent English;
• Are within the ages of 18 – 25;
• Have an undergraduate degree or will be graduating soon;
• Can multitask and balance working for 40 hours per week without interruptions;
• Are resilient with a positive can-do attitude;
• Understand the need to #keeplearning;
• Own a personal computer and a stable internet connection.

Ideal Profile

• Fluent English;
• Intermediate Google Sheets knowledge;
• Experience in a tech company or startup;
• Experience is customer support or success is highly desirable;
• Knowledge with API integrations;
• Graduation in Computer Engineering is a differential.

Additional Benefits

• 10 days allocated PTO;
• Birthday gifts;
• Join our happy hour celebrations;
• Participate in team challenges and win fantastic prizes;
• Grow your professional network.