Housekeeping Manager

Job description

Lead, manage, and motivate the Housekeeping team including room attendants, laundry, and porters

Ensure all housekeeping staff comply with hotel policies relating to uniform, hygiene, and conduct

Liaise daily with Reception regarding occupancy, arrivals, departures, VIP guests, and special requirements

Plan and allocate daily duties, room lists, cleaning schedules, and checklists

Conduct regular inspections of guest rooms, public areas, laundry, and recreational areas to ensure standards are met

Ensure maintenance issues are identified, reported, and resolved prior to rooms being released to Front Desk

Maintain consistently high standards of cleanliness, presentation, and guest service

Oversee guest and hotel laundry services in line with hotel standards

Ensure full compliance with health, safety, and hygiene regulations

Develop, implement, and maintain housekeeping and preventative maintenance checklists

Conduct daily briefings, training, and performance management sessions as required

Manage staff performance, discipline, and development where necessary

Develop and update housekeeping procedures, standards, and operating processes

Compile weekly staff rosters in line with occupancy levels and operational needs

Control housekeeping stock, place orders, conduct regular stock takes, and minimise wastage

Ensure storerooms, stoeps, and courtyards are clean, organised, and well maintained at all times

Purpose of the Role

To lead and manage the Housekeeping department, ensuring exceptional standards of cleanliness, presentation, hygiene, and guest service across all guest rooms, public areas, and back-of-house facilities, in line with hotel policies and procedures

Requirements

• Proven experience as a Housekeeping Manager or Senior Housekeeping Supervisor within a lodge or hotel environment
• Strong leadership and people management skills
• Exceptional attention to detail and quality standards
• Good organisational and communication skills
• Knowledge of health, safety, and hygiene legislation
• Ability to work shifts, weekends, and public holidays