General Manager – Nairobi, Kenya

Our client in real estate is looking for a General Manager who will provide strategic leadership and operational oversight across all functions of the business. This role is responsible for managing the company’s diverse property portfolio, driving growth, optimizing performance, and ensuring excellence in customer service across operations, sales, property management, and finance. Key Responsibilities Lead the development and execution of the company’s strategic plan, driving overall growth initiatives and long-term success. Provide strong organizational leadership by fostering teamwork, accountability, high performance, and employee engagement across all departments. Oversee day-to-day operations while implementing efficient processes, systems, and frameworks to optimize service delivery and operational performance. Represent the company in key stakeholder, partner, and external engagements to strengthen relationships and business positioning. Monitor, analyze, and report on key performance indicators (KPIs) to ensure alignment with strategic and operational objectives. Drive revenue growth by supporting the sales team, developing innovative sales strategies, and identifying new business opportunities and market trends. Oversee comprehensive property management, including leasing, renewals, rent reviews, and tenant relationship management to ensure high satisfaction and retention. Lead financial planning, budgeting, forecasting, and reporting while ensuring financial integrity, profitability, and effective cost control. Work closely with finance and other departments to align operational and financial performance with organizational goals. Lead, mentor, and develop a diverse team of 20+ direct reports through coaching, performance management, and a strong high-performance culture. Key Qualifications Bachelor’s degree in Real Estate, Construction, Business Administration, Finance, or a related field. Minimum 5+ years’ experience in a senior leadership role within real estate, property management, or related sectors. Strong knowledge of residential and commercial real estate markets, especially in Nairobi. Proven ability to oversee multiple functions including operations, sales, property management, and finance. Excellent leadership skills with the ability to inspire and manage large teams. Strategic thinker with strong commercial acumen, problem‑solving abilities, and excellent communication skills.

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