Front Office Manager

Job Summary

We are seeking a Front Office Manager to join our team at Fairmont Mount Kenya. The successful candidate will be responsible for leading the front office team and ensuring seamless guest experiences.

Responsibilities

• Lead the front office team to deliver exceptional guest service
• Manage front office operations, including check-in/check-out, room assignments, and guest requests
• Ensure accurate and efficient handling of guest transactions
• Collaborate with other departments to resolve guest issues
• Maintain high standards of cleanliness and organization in the front office area

Requirements

• 3+ years of experience in a front office management role
• Strong leadership and communication skills
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office and hotel management systems

What We Offer

Competitive salary and benefits package

Opportunities for career growth and development

Collaborative and dynamic work environment

How to Apply

If you are a motivated and experienced front office professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert email].