Call Center Customer Account Manager - Nairobi

Job Description

Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Our site has continuously gained trust among Kenyans enabling us to be the “Mobile App of the Year | Shopping and E-commerce” in Kenya. We have had a tremendous impact on our buyers and sellers, positively contributing to their growth.

We are looking for a **Call Center Customer Account Managers** to boost our revenue growth and profitability.

Responsibilities

• Present, promote, and sell to existing and prospective customers
• Establish, develop, and maintain positive customer relationships with Jiji clients
• Achieve agreed upon sales targets and outcomes within the stipulated schedule
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Collaborate sales efforts with team members and other departments
• Keep abreast with Jiji services being offered, understanding new features and best sales practices to assist in boosting sales
• Continuously improve sales skills through customer feedback, personal learning initiatives, etc.

Benefits

We generally offer a vibrant culture, great work ambiance, and a super-intelligent workforce in a fun working environment to harness the power of innovation. We care a lot about our employees. It’s obvious that for efficient work you need to stay in favorable working conditions. That’s why we offer you the following benefits:

• Lucrative monthly bonuses.
• Weekly money challenges for more financial gain
• Hybrid work model
• All work tools provided
• Annual basic salary reviews based on performance
• Career progression to leadership roles when available
• Quarterly office parties and outings
• Private medical insurance after 1 year of service

Requirements

We believe that you will succeed better if you possess the following:

• Highly motivated and target-driven with a proven track record in sales
• Excellent selling, negotiation, and communication skills
• Previous experience in telesales, debt collection, direct sales etc
• Excellent written and verbal communication skills.

How to Apply

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