Branch Business Manager ( Nyeri and Naivasha)

To mobilise deposits and grow asset book while ensuring compliance to laid down policies and procedures for purposes of effective and efficient management of branch resources and maximising branch profitability and Customer Service

The role holder will be responsible for the deposit growth of the department, manage attrition, drive transactional growth and maximize revenue. He/she will be responsible for the management of client relationships to deliver optimal solutions to drive deposits.

They will be responsible for onboarding strategic funding partners, including SHA, IFC, MCF, AGF, and ecosystems, to support deposit growth. The role holder will drive deposits through advocates and other professionals, churches, NGOs, foundations, embassies, SME funding opportunities, and similar channels. He or she will also be responsible for understanding the needs of business banking clients and developing tailored solutions to meet these needs.

The Senior Relationship Manager will manage clients across the full financing cycle, ensuring compliance with the Bank’s internal policies and regulatory guidelines, and will conduct joint visits with branches to ensure proper management of the ecosystems. In addition, the role involves identifying opportunities for cross-selling and referrals to other HF Group business lines by developing a strong understanding of client needs, ensuring best-in-class customer experience, sales performance, turnaround time, and achievement of the desired NPS score for the department.

The position further requires continuously providing feedback on product acceptance in the market and suggesting changes that could improve uptake.

How to Apply:
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