Beautician (Retail Sales)

About the Role

This is not just a treatment role; you will be a key player in driving revenue by turning every customer interaction into a personalised beauty solution and a sale.

Job Description & Requirements

Department: Retail Sales – Beauty & Skincare

Location: Nairobi, Kenya (with possible rotation across stores)

Employment Type: Full-Time

Reports To: Store Manager

About the Role

We are a fast-growing retail chain specialising in premium beauty and skincare products. We are looking for a passionate, customer-obsessed Beautician who combines professional beauty expertise with strong sales drive. This is not just a treatment role; you will be a key player in driving revenue by turning every customer interaction into a personalised beauty solution and a sale.

You will be the face of our beauty counters, delivering exceptional in-store experiences while consistently meeting and exceeding aggressive monthly sales targets.

Key Responsibilities

• Provide quick, professional beauty consultations and skin analysis to customers within limited timeframes.
• Deliver expert product recommendations and demonstrations to drive immediate purchase decisions and maximise conversion rates.
• Achieve and consistently exceed monthly individual and team sales targets.
• Actively promote new arrivals, promotions, and high-margin beauty & skincare products.
• Maintain deep and up-to-date knowledge of all beauty and skincare products, ingredients, benefits, and usage.
• Track and manage inventory – conduct regular stock checks, report low stock, damaged items, and ensure accurate shelf replenishment.
• Keep the beauty counter clean, well-merchandised, and fully stocked at all times.
• Capture customer details for follow-up where possible and build repeat business.
• Accurately record sales transactions and customer feedback in the POS system.
• Support store operations including opening/closing procedures and visual merchandising.
• Comply with airport security, health & safety, and brand standards at all times.
• Meet or exceed 100% of monthly personal sales target (target communicated based on store performance – typically aggressive due to high footfall).
• Maintain a high conversion rate from customer interactions to completed sales.
• Contribute significantly to the overall beauty category sales growth.

Requirements

Education

• Certificate or Diploma in Beauty Therapy, Cosmetology, Skincare, or related field from a recognised institution.

Experience

• Minimum 2 years’ experience as a Beautician, Beauty Advisor, or Sales Consultant in beauty/skincare retail environment.
• Proven track record of meeting or exceeding sales targets in a fast-paced, target-driven retail setting is mandatory.
• Experience in high-traffic retail store is a strong advantage.

Skills & Competencies

• Excellent product knowledge of skincare and beauty products
• Strong sales and persuasion skills with a consultative, non-pushy approach.
• Ability to deliver quick, effective consultations under time pressure.
• High attention to detail for inventory tracking and stock management.
• Outstanding customer service skills and a friendly, engaging personality.
• Ability to stand for long hours and work flexible shifts (including early mornings, late evenings, weekends, and public holidays).
• Basic computer skills and familiarity with POS systems.
• Fluent in English (additional languages are a plus).

Personal Attributes

• Energetic, well-groomed, and passionate about the beauty industry.
• Results-oriented with a strong sense of urgency and target-driven mindset.
• Reliable, honest, and able to work effectively in a high-pressure airport environment

How to Apply

Log In and Apply (https://www.brightermonday.co.ke/account/customer/sign-up?apply=1169639&tab=login)